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Millington Baptist Church

530 King George Road

Basking Ridge, NJ 07920

 

April 19, 2011

 

Dear Bob,

I want to thank you on behalf of all of us here at MBC for the wonderful gift of your services in the inspection and repair of our church bus during the past couple of weeks.

It helps so much to know that it was not only well cared for, but also at the best price of all.

 

I have enclosed a card inviting you and your family to join us on Easter Sunday for either of our two services. We'd love to see you there!

 

Thanks again,

 

William M. Ohnsorg

Director of Administration..

 

From: Mr. Poh

June, 2013I

 

I had an engine cylinder misfire and heavy oil and coolant consumption and what I thought assumed was a cracked engine block. And after wasting $700 to get several misdiagnosis and useless suggestions about having more testing at the Chevy dealer, I brought my truck to Long Hill Auto service.


The folks there are no nonsense and they know what they are doing. They were able to tell me exactly the problem and the options to correct it (at no charge) I decided to have them pull the engine and replace it. They were able to work around my hectic schedule and even provided a nice clean loaner (unlike the Chevy dealer).


When I picked up my truck, I was pleasantly surprised that they had even cleaned my truck inside and out . In fact, I almost didn't recognize it because they had waxed and buffed it. When I got home and I popped the hood to inspect their work, I was noted that they even cleaned the entire engine compartment.


Several days later, I noticed that the exhaust was emitting white smoke whenever I started up the engine. This was one of the symptoms that the Chevy dealer was never able to diagnose - I brought it back to Long Hill Auto. And the next day, Long Hill Auto was able to correctly diagnose the problem - oil from the old engine block had leaked into the catalytic converter.


I was traveling on business all week so the guys at Long Hill put some catalytic converter cleaner and drove it daily to burn off the oil. When I got back from my trip and picked up my truck, it was fixed. Bob was kind enough to not even charge me.


If I could have given them an A+ - I would have.

It is from Mr.Poh
 

Ira & Dawn L.

South River, New Jersey 08882

February 2, 2009

 

Bob,

Although I’ve been coming to you since 1992; I feel that I must tell as many people as I possibly can about how good you take care of your customers!  Through the years we have brought many a different car to you.  Whether it was our antique Desoto, BMW or my current F-150; our expectations have always been greatly exceeded...

 

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  From:`"William ..."
To:`"Bob Arlotta"
Date: 06/09/07 11:35 pm

Bob,
I checked my old Ford invoices and you were right, they only charged me for 9 quarts of oil when they changed it.  I'm inclined to think ten quarts of oil should be changed.

... The work your shop did was far better than the work that was done at Ford by a the "Ford certified GT technician".

But, who would expect less from a repair shop that has a Ford F-350 pick up truck that's cleaner inside than a Ford GT.

Thanks again for your help.
-Bill

 

Thank you letter from Dennis Myers:

"You probably don't remember the event, but I've been meaning to thank you for the courtesy that you showed me and my family last Memorial Day weekend when my mother-in-law's car finally broke down."

"Please feel free to forward this letter to whomever should see it. It is important that good people doing good deeds is recognized."

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  Thank you letter from Jane Donovan-Burke:

"My cousin, Mrs. Davis, recommended your help, and I am completely satisified with her choice for automotive services. I'm sorry your're not in my area, so that I could have someone to depend on here."

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An exceptional AAA Auto Repair Questionnaire from Mr. Knowles:

"Bob treats all customers including senior citizens, of which I am one, with dignity, courtesy, and respect. I have always done my own repairs in the past & have a pretty good knowledge of auto repairs. When I first went to Long Hill Auto, I played dumb with Bob. He never never, tried to bulldoze me on what repairs I needed. He (Bob) is 100% honest!"

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  Thank you letter from Executive Ground Transportation and Travel Services c/o Lorraine Dacko:

"I understand from our Chauffeur, Joseph Sangiovanni, that you went out of your way to help us this past weekend by fixing our Suburban. I wanted to let you know how much we appreciate it."

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Acceptance letter into AAA's Auto Repair Program:

"It is indeed a pleasure to recognize Long Hill Auto Service as among the best automobile repair facilities in the New Jersey Automobile Club service area. Your facility has met our stringent criteria in all areas; reputation, equipment, facility appearance, customer services, community reputation, and scope of service."

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  Thank you letter from Anna Golden:

"Thank you for your pride in offering each customer the best in service, quality and attitude. You've worked on my car since the beginning and I've always been extremely happy with tyour professionalism."

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Thank you letter from Jackie & Jim Gahen:

"Just wanted to write you a note to thank you very much for your assistance in correctin the problem with the struts, shocks on my Skylark. It certainly was a pleasure to have someone respond so quickly to correct this problem."

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  Thank you letter from The Shrine of Saint Joseph c/o Rev. Peter Krebs:

"I missed you at our dinner dance but deeply appreciate your generous donation. I was touched by the fact that, even though you could not join us for the evening, you still wanted to be a part of our effort. And, part of our effort you indeed are!"

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Chatham NAPA nominate Robert "Bob" Arlotta as NAPA's ASE technician of the year:

"It is with great pride that we at Chatham NAPA nominate Robert "Bob" Arlotta as NAPA's ASE technician of the year. Out of all of our customers, including Autocare centers, Bob is not only our most qualified, but most deserving of this honor."

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This letter was sent to the Chamber of Commerce regarding Service at Long Hill Auto:

"After sending us on our way, we were very surprised when on Tuesday morning my husband received a call from Mr. Arlotta to see if we got to Pennsylvania and home again without any more trouble. We were so impressed with Mr. Arlotta's honesty and concern for two stranded strangers, that I wanted to share our story with you. It is very refreshing to come across someone of his caliber. Your community should be very proud of him."

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Acceptance letter into AAA's Auto Repair Program:

"It is indeed a pleasure to recognize Long Hill Auto Service as among the best automobile repair facilities in the New Jersey Automobile Club service area. Your facility has met our stringent criteria in all areas; reputation, equipment, facility appearance, customer services, community reputation, and scope of service."

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  Thank you letter from Anna Golden:

"Thank you for your pride in offering each customer the best in service, quality and attitude. You've worked on my car since the beginning and I've always been extremely happy with tyour professionalism."

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View Text

 

 

Thank you letter from Jackie & Jim Gahen:

"Just wanted to write you a note to thank you very much for your assistance in correctin the problem with the struts, shocks on my Skylark. It certainly was a pleasure to have someone respond so quickly to correct this problem."

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  Thank you letter from The Shrine of Saint Joseph c/o Rev. Peter Krebs:

"I missed you at our dinner dance but deeply appreciate your generous donation. I was touched by the fact that, even though you could not join us for the evening, you still wanted to be a part of our effort. And, part of our effort you indeed are!"

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Chatham NAPA nominate Robert "Bob" Arlotta as NAPA's ASE technician of the year:

"It is with great pride that we at Chatham NAPA nominate Robert "Bob" Arlotta as NAPA's ASE technician of the year. Out of all of our customers, including Autocare centers, Bob is not only our most qualified, but most deserving of this honor."

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This letter was sent to the Chamber of Commerce regarding Service at Long Hill Auto:

"After sending us on our way, we were very surprised when on Tuesday morning my husband received a call from Mr. Arlotta to see if we got to Pennsylvania and home again without any more trouble. We were so impressed with Mr. Arlotta's honesty and concern for two stranded strangers, that I wanted to share our story with you. It is very refreshing to come across someone of his caliber. Your community should be very proud of him."

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Thank you letter from AAA New Jersey Automobile Club President, Frederick L. Gruel, on behalf of a AAA member:

"I recently received a complimentary letter from one of our members, Mr. Bert James, General Manager of the Hilton @ Short Hills. Mr. James commended you for the excellent services you provided on his vehicles and the quality operation that you run."

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  Thank you letter from Kiran Modi:

"I would like to thank you Bob & his employees for providing excellent service & recommendation for both my cars...."

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