FREDERICK L. GRUEL June 8, 2004 Mr. Bob Arlotta Dear Bob: I recently received a complimentary letter from one of our members, Mr. Bert James, General Manager of the Hilton @ Short Hills. Mr. James commended you for the excellent service you provided on his vehicles and the quality operation that you run. Bob, it is always gratifying to receive a letter such as this one as it indicates that we are succeeding in providing total member satisfaction with a caring attitude. Thanks for the extra effort you put forth in assisting our members. Sincerely, |